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All the rugs are ordered with ship FedEx Ground. Shipping within the continental US is free of cost. However 10 percent of the real cost of the rug will be added to the shipment which are made outside this area.

Once you obtain your Return Authorization Number RA you must affix it to the item wrapped in its original covering and utilize a traceable carrier of your preference UPS, FedEx, etc. to ship the article to our store. Contact customer support for further details of RAFor any reason if customer is not 100 satisfied with purchase and returns the order within 15 days then we may exchange or refund the money depending on the issue found with the product.Any shipments refused for reasons other than damage may result in a 25 shipment refusal penalty fee.